Returns & Exchanges

Holiday Shipping Policy 

We are offering extended returns and exchanges throughout the holiday season. All purchases made between Nov 1st, 2024 – December 25th, 2024, are eligible to be returned or exchanged until January 31, 2025.

 

WE WANT YOU TO BE COMPLETELY HAPPY WITH YOUR papoiya PURCHASE. 
We accept returns and exchanges of unworn, unwashed merchandise that has been ordered thru our site in its original packaging, with the original tags attached within 30 days of shipment date.  Items returned without its original packaging and tags will not be accepted. 

Please click  HERE  to submit a return or exchange request 

In order to receive a refund or exchange:   

  • All hangtags must be attached to the garment
  • Items must be unworn and unwashed
  • Swimwear must be returned with the hygienic liner intact.  Any swimwear received without the hygienic liner intact will receive no refund or store credit.
  • All Clearance, outlet, sale, headgear and gift cards are not eligible for returns or exchanges.
  • Your refund will be issued within seven business days in the original form of payment once it is received. You will be notified via email when this transaction is complete.  Please note that your banking institution may require additional days to process and post this transaction to your account after they have received the information from us.
  • We only accept merchandise purchased from our website.  If you purchased from one of our retailers please contact them directly about their return policy.
NORTH AMERICAN CUSTOMERS HAVE 3 OPTIONS
Refund: Receive a full refund back to your original payment method. We can send you a shipping label for your return and deduct $9.99 from the refund, OR you can ship the item back to us at your own cost. All returns must be shipped within 30 days.
Exchange: If you need a different size, color, or pattern, we’re happy to help and exchanges are free with the use our shipping label. All exchanges must be completed within 30 days.
Store Credit: Receive a papoiya.com store credit for the amount of your return, and a FREE return shipping label.

       RETURN/EXCHANGE PROCESS

      1. Click HERE to request a Refund or Exchange.
      2. Pack and seal your box securely, in the original packaging when  possible. 
      3. Ship your return/exchange with a carrier that will provide you with a tracking number to ensure that your package does not get lost.  You will be responsible for return shipping costs if you do not use our shipping label.

      Please note: Returns can take up to 2 weeks to process from the time we receive the return. If you received a price adjustment after your order shipped, that credit has been deducted from your total refund amount listed below. If you have any questions about your order, please send an email to [email protected]

      INTERNATIONAL  RETURN/EXCHANGE  POLICY
      We accept international returns and exchanges of unworn, unwashed merchandise in its original packaging, with the original tags attached within 30 days of receipt. International customers are responsible for all return costs, unless products are damaged. 
        
        Click HERE to learn about warranties  

        Still have questions? Contact us at [email protected]