FAQs
FREQUENTLY ASKED QUESTIONS
GENERAL QUESTIONS
Does papoiya clothing tend to run large or small?
papoiya clothes run true to size, though every child is different. Ā OurĀ Size Chart is a great way to estimate what size to order.
Whatās the best way to wash papoiya clothing?
āWe always recommend following the washing instructions on the label of our garments. Many of our clothes are made with cotton or technical fabrics, which we suggest washing in cold water with a low tumble dry setting. All of our clothes are pre-washed and pre-shrunk.
Do you ship internationally?
We haveĀ one warehouse in CaliforniaĀ and ship to the 50 US states, its territories and to Canada. We also ship internationally.Ā Please review our Shipping infoĀ for more details.
What are your shipping fees?
We offer free standard shipping on orders over $60USD or $75CAN in Canada and the continental US. Please visit our Shipping Info for more details.
The item I want is sold out. Will it be re-stocked?
If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website. Ā If you canāt locate the item youāre looking for on our website, you can try one of ourĀ retail stores.
Do you have a retailer in my area?
We have over 800 retailers carrying our products.Ā To find a store in your area, check out our store locator.
How can I give feedback about papoiya products?
Many of our products and technical details have been designed based on the feedback and suggestions from our customers. We love hearing from you!Ā Please give us your feedback and ideas. Please email [email protected]
How can I add an Item to my order?Ā
Start a chat with us or sendĀ an email to [email protected]
Where is my order?Ā
Once you have placed an order, you can check its status at any time using the order reference number that can be found in your confirmation email.Ā
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How do I know that my order has been shipped?
You will receive a confirmation email once your order has been shipped, which will include your tracking number and a link so you can track your order. Please take holidays and weekends into consideration when considering the shipping date.
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I think my shipmentĀ was lost in the delivery process.
If you think your package has been lost or misplaced, please contact the shipping carrier first as they can better assist you with up-to-dateĀ shippingĀ information. Our customer service team will be happy to help you should you require further assistance.
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Returns & Exchanges
You can return or exchange your order within 30 days from the delivery date.
- Garments should be in original condition, including unworn and unwashed (Please make sure that swimwear is tried on over underwear. In the interests of hygiene, we will not accept returns of swimwear without the hygiene liner attached)Ā
- All garments are subject to inspection.
- Shipping costs are not refunded.
- Headwear, items from "sale" and gift cards are final sale.
* Please use the most economical shipping method when returning a garment to us.
How do I ship my online return?
Weāve made returns simple. To return an item to our e-commerce warehouse, visit our returnsĀ pageĀ and follow the steps.
Ā When will my purchase be refunded?
Once your package has been received, your refund will be issued in the original form of payment within seven business days. You will be notified via email when this transaction has taken place. Please note that banking institutions may require additional days to process and post this transaction to your account once they have received the information from us. The credit may not show up until your credit card's next monthly billing cycle.
Are there any items that can't be returned?
Yes, headwear, gift cards and all āsaleā items are final sale.
Gift Cards
DoĀ you offer gift cards?
Yes, you can purchase a gift card here. Our gift cards can be redeemed online at our website only. If you have any questions regarding gift cards, we would love to hear from you and can be reached at our chat or email at [email protected]
Wholesale inquiries
PleaseĀ email us at [email protected] or on Faire atĀ https://faire.com/direct/papoiyaĀ
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What if my question isnāt answered here?
You are always welcome to chat with us online or email us at [email protected].Ā Our business hours are Monday through Friday from 8am-4pm EST.Ā
CANADA POLICIES
When will my Canada order arrive?
The shipping time frame depends on where you live in Canada.Ā Your order will typically ship withinĀ 1 - 2 days from the date you place your order.Ā Depending on your ship method, it can take anotherĀ 5Ā -Ā 7Ā working days for your order to arrive.
What currency will be displayed?
Prices are in Canadian or US dollars depending on the country you choose.Ā You can change the country selection on the top right hand corner below the header by selecting the flag of the country.
Can I change or cancel my Canada order once itās placed?
If you're having second thoughts about your online order and wish to cancel it, pleaseĀ email [email protected].Ā We will be happy to assist you with the cancellation if the order is not already processed. Unfortunately once processed, an order cannot be changed.
US POLICIES
Does papoiya ship to US?
Yes! papoiya ships from California.Ā
How do I find my size?
All sizing are in U.S. sizes. Click here to see our size charts.
When will my US order arrive?
The shipping time frame depends on where you live in the US. Your order will typically ship within 1 - 2Ā business days from the date you place your order.Ā Depending on your ship method, it can take anotherĀ 5Ā -Ā 7Ā working days for your order to arrive.
What payment methods can I use for US orders?
We accept:
- Visa, MasterCard, American Express, PayPal and papoiya Gift Cards
Credit cards will be charged when the order is placed.
What currency will be displayed?
āPrices are in US or Canadian dollars depending on the countryĀ in which you are located. Countries located outside of Canada or the US willĀ see prices in USD.
How does duty, paid and delivered work?
When you view an item, the displayed price includes all customs and duty charges for shipments to US and Canadian addresses. That means there are no surprise charges upon the itemās arrival.Ā The price displayed is the total price you will pay.
Promotions
Orders shipped to US and Canadian addresses are eligible to participate in papoiya promotions, except where prohibited by law or otherwise indicated.
Can I change or cancel my US order once itās been placed?
If you're having second thoughts about your online US order and wish to cancel it, please emailĀ [email protected].Ā Ā We will be able to help you with the cancellation if the order is not already processed.Ā We will not be able to make any changes to an order once it has been processed.